Refund to customer

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To create a cash voucher to record a payment to a customer for returned products (or a partial return of money received from a customer):

1. Do one of the following:
   • To generate a cash voucher based on a source document, select or open the source document. Then, click Generate > Cash voucher. For example, a source document can be a credit note.
   • To create a cash voucher from scratch, go to Cash management and under Cash-in-hand, click Cash vouchers. Then, in the Cash vouchers list, click Create.
2. Specify general details:
   • Set Operation to Refund to customer.
   • Select Customer to make payment to.
   • Fill in Amount to indicate the total payment amount.
     To enter the amount manually, first, click button (pencil icon will become green). To automatically calculate the amount as the Payment allocation tab is filled in, click button (pencil icon will become grey).
   • Fill in Cash account to indicate a company’s cash account to pay from.
   • Fill in other fields as necessary.
3. On the Payment allocation tab, specify payment allocation details:
   • To automatically fill in the details, click Fill. This adds the source documents for payment refund. These can be your company's bank receipts. The total amount of the added documents automatically replaces the amount specified in the cash voucher’s general details.
   • To add the details manually, click Add and fill in the details.
4. Optional: On the Additional information tab, specify additional information.
5. Click Post and close.

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