Creating online payments (refund to customer)

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To create an online payment (refund to customer) to record a refund to customer processed by a payment processor:

1. Do one of the following:
   • To generate an online payment (refund to customer) based on a source document, select or open the source document. Then, click Generate > Online payment (Refund to customer). For example, a source document can be an online receipt.
   • To create an online payment (refund to customer) from scratch, go to Cash management and under Payment processor documents, click Online payments (Refund to customer). Then, in the Online payments (Refund to customer) list, click Create.
2. Specify general details:
   • Select Customer that a payment refund is made for.
   • Fill in Payment card number to indicate the number of the card used for receiving a payment refund.
   • Set Payment status to Succeeded to indicate that a payment processor has processed a payment refund.
     Accounting entries are recorded only if an online payment (refund to customer) is posted with this status.
   • Fill in Amount to indicate the total amount of a payment refund.
   • Select POS terminal to indicate the point of sale terminal related to a payment processor.
   • Select Card type to indicate the type of the card used for receiving a payment refund.
   • Fill in other fields as necessary.
3. In the Fee section, review the details of a payment processor's fees. Fee rates are populated from the details of the selected POS terminal for the selected Card type. Fee amounts are automatically calculated based on the fee rates and Amount. If required, edit the fee details.
4. On the Payment allocation tab, specify payment allocation details:
   • To automatically fill in the details, click Fill. This adds all documents that record advance payments received from the selected customer and not yet cleared or not yet refunded. For example, online receipts, bank receipts, or credit notes. The total amount of the added documents automatically replaces the amount specified in the online payment’s general details.
   • To add the details manually, click Add and fill in the details.
5. Optional: On the Additional information tab, specify additional information.
6. Click Post and close.

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