Payment from customer

To create a cash receipt to record a payment from a customer:

Do one of the following:
- To generate a cash receipt based on a source document, select or open the source document. Then, click Generate > Cash receipt. For example, a source document can be a sales invoice.
- To create a cash receipt from scratch, go to Cash management and under Cash-in-hand, click Cash receipts. Then, in the Cash receipts list, click Create.
Specify general details:
- Set Operation to Payment from customer.
- Select Customer that the payment is received from.
- Fill in Amount to indicate the total payment amount.
  To enter the amount manually, first, click button (pencil icon will become green). To automatically calculate the amount as the Payment allocation tab is filled in, click button (pencil icon will become grey).
- Fill in Cash account to indicate a company’s cash account for receiving the payment.
- Fill in other fields as necessary.
On the Payment allocation tab, specify payment allocation details:
- To automatically fill in the details, click Fill. This adds unpaid documents with the total amount matching the total payment amount specified in the cash receipt’s general details. The document with the earliest creation date is added first. If the total payment amount is greater than the total amount of all unpaid documents, a line with the advance payment is added. If the total payment amount is less than the amount of any unpaid document, only the document with the earliest creation date is added. Its amount is set to the total payment amount.
  Note. For each unpaid document, a single line is added to the cash receipt. If the unpaid document includes products with different VAT rates, the Tax field of the added line is populated with the Default VAT rate value from the Finance tab of the company's accounting policy. If an unpaid document includes only products with the same VAT rate, the Tax field is populated with the VAT rate from the unpaid document.
- To populate the details from a base document, click next to the Base document field. This option is applicable if you specified a base document in the general details.
- To populate the details from selected documents, click Select and select the documents. For details, see Populating payment allocation details from selected documents.
- To add the details manually, click Add and fill in the details.
Optional: On the Additional information tab, specify additional information.
Click Post and close.

Important! After you specify the Payment allocation details, the following link can be displayed at the bottom of the cash receipt:

Link	Description
To record EPD, create a Credit note	A link for creating a credit note. This document is required for recording the early payment discount (EPD) and decreasing the accounts receivable. The link is shown if both of the following conditions are met: The Payment allocation details include a sales invoice with EPD. The EPD method is Credit/debit note without VAT adjustment or Credit/debit note with VAT adjustment.

Link

Description

To record EPD, create a Credit note

A link for creating a credit note. This document is required for recording the early payment discount (EPD) and decreasing the accounts receivable.

The link is shown if both of the following conditions are met:

The Payment allocation details include a sales invoice with EPD.
The EPD method is Credit/debit note without VAT adjustment or Credit/debit note with VAT adjustment.

Populating payment allocation details from selected documents

You can select unpaid documents (such as a sales invoice) and import their details to the cash receipt. To do this:

On the Payment allocation tab, click Select.
Do either of the following:
- To select documents manually, in the Unpaid documents section, double-click them. They are moved to the To be paid section.
  Note. If the received payment covers only a part of a document amount, select the document and click Input amount. Then double-click the document, edit the amount, and click OK.
- To select documents automatically, in the To be paid section, click Fill in.
  This adds unpaid documents with the total amount matching the total payment amount (that is specified in the cash receipt’s general details). The document with earliest creation date is added first. If the total payment amount is greater than the total amount of all unpaid documents, a line with the amount variance is added. If the total payment amount is less than the amount of any unpaid document, only the document with the earliest creation date is added. Its payment amount is set to the total payment amount.
  Note. For each unpaid document, a single line is added to the cash receipt. If the unpaid document includes products with different VAT rates, the Tax field of the added line is populated with the Default VAT rate value from the Finance tab of the company's accounting policy. If an unpaid document includes only products with the same VAT rate, the Tax field is populated with the VAT rate from the unpaid document.
Click OK.

The details from the To be paid section are populated to the Payment allocation tab.

You can edit the populated details.

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