Refund to customer

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To create a bank payment to record a payment to a customer for returned products (or a partial return of money received from a customer):

1. Do one of the following:
   • To generate a bank payment based on a source document, select or open the source document. Then, click Generate > Bank payment. For example, a source document can be a credit note.
   • To create a bank payment from scratch, go to Cash management and under Bank, click Bank payments. Then, in the Bank payments list, click Create.
2. Specify general details:
   • Set Operation to Refund to customer.
   • Select Customer to make a payment to.
   • Fill in Amount to indicate the total payment amount.
   • Fill in Account to indicate a company’s bank account to pay from.
     To enter the amount manually, first, click button (pencil icon will become green). To automatically calculate the amount as the Payment allocation tab is filled in, click button (pencil icon will become grey).
   • Select the Paid checkbox if the bank has processed the payment. After you do this, the payment date is automatically filled in with the document date. You can edit it.
   • Fill in other fields as necessary.
3. On the Payment allocation tab, specify payment allocation details:
   • To automatically fill in the details, click Fill. This adds all documents that require to pay a refund to a customer. For example, credit notes. The total amount of the added documents automatically replaces the amount specified in the bank payment’s general details.
   • To add the details manually, click Add and fill in the details.
4. Optional: On the Additional information tab, specify additional information.
5. Click Post and close.

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