35.3.3. Support setting

Configuring support settings represents the setting of user rules for each configuration object.

For support setting, select Configuration ‑ Support ‑ Support setting. The support rules configuration window is displayed.

Fig. 708. Support setting

In the top line of the configuration window, Designer reports on the current support status of this configuration.

The configuration name, vendor, and current configuration version are specified below.

The Object support rules settings section contains the object tree, vendor support rules, and user rules for each object.

The vendor support rules cannot be changed. Only user rules can be changed (provided that full support for the configuration has been disabled). You can make multiple selections in the configuration window to configure the same support rules for selected objects. Use the context menu in the support rule columns to change the support rules.

Distribution package may contain data in several languages. Use the support language selection feature to specify the languages that are used in the current configuration. Click Support languages to open the language selection window and specify the languages.

Fig. 709. Selecting configuration support languages

35.3.3.1. Full (automatic) support

If the status bar of the support configuration window displays Configuration is supported, it means that all objects of this configuration are supported and cannot be changed (edited). In this case, the configuration can be updated automatically.

To update the current configuration automatically:

Select Configuration ‑ Support ‑ Update configuration.
Select a support file.

The update is performed without displaying the Compare and merge window.

Changing user rules for any configuration object is not available in this state, regardless of the vendor support rules.

35.3.3.2. Support with updates

It is often necessary to modify the standard configuration to meet the specific user requirements. In such cases, support of some objects has to be disabled fully (the vendor object is not supported) or partially (the vendor object is editable with the capability of support).

To be able to change user support rules, click Enable modification in the support setup window.

After clicking the button, the following warning is displayed: Changing the mode results in inability to perform a configuration update automatically. Continue? If you click Yes, you are prompted to select support rules for objects with different distribution rules.

Fig. 710. Support rules settings

After specifying the support rules and clicking OK, the configuration status is changed, and the configuration is supported with the possibility of change. As a result of this setup, all configuration objects will be blocked from accidental changes, regardless of the distribution rules set by the vendor. To make changes to an object, it is necessary to explicitly include the option to change the object or its subordinate objects.

If you do not need to change the support mode (actions were wrongly performed), close the configuration without saving.

After the full support is disabled, reinstalling support for the entire configuration is possible only by performing the following actions in sequence:

Disable support for the configuration (in the settings window, specify the root configuration object and click Disable support).
Select Configuration ‑ Load configuration from file.
Select the distribution file.

35.3.3.2.1. Changing support rules for objects

To change the support rules, in the object tree of the support settings window, select the desired object and select Install support rule in the context menu. In the dialog box, select the desired user rule from the three possible:

Vendor object is not editable.
Vendor object is editable, support is enabled.
Support for the vendor object is disabled.

The vendor support rule determines the availability of rules.

If the Changes allowed vendor support rule is set, then the setting of any vendor rule is available.

If the Changes are not recommended provider support rule is set, then installation of any provider rule is also available, but if this rule changes, a warning message will be displayed.

If the Changes disabled vendor support rule is set, the vendor rules can not be installed.

IMPORTANT!After the Support is disabled for the vendor object user rule is set, you can not bring back the rule Vendor object is not editable.

If the selected object contains subordinate objects, then to change the support rules simultaneously for these objects, select the Install for subordinate objects check box (set by default).

Disable support completely. To disable support for all configuration objects, select the Actions ‑ Disable support. The warning is displayed: Disabling support will make it impossible to get updates from the vendor. Continue? To disable support, click Yes. Support for the configuration is completely disabled. If these actions are wrong, close the configuration without saving.

IMPORTANT! Disabling support does not mean that this configuration cannot be updated using the compare and merge method.

35.3.3.2.2. Comparing and merging with the vendor configuration

From the support configuration window, you can make comparing and merging with the original (previous) distribution file. To do this, click Compare, merge. This opens the compare and merge window.

Fig. 711. Comparing and merging with the vendor configuration

Unlike the standard mode of comparing and merging configurations, a line showing the vendor and user rules has been added to the compare window and the Edit button to change the user rule. In the opened dialog box, you can specify a support rule, indicating it also hierarchically (check box Set for subordinate objects).

When compared with the distribution file, the current configuration is always a descendant of the vendor configuration. So, there is no button to select the configuration settings mode.

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