1C:Enterprise Server is not working: Basic troubleshooting

Question: 1C:Enterprise Server does not seem to be working, no server clusters are shown in the 1C:Enterprise Server Administration. From where should I start looking for the cause?

 

Answer: You could begin with checking these:

• Check that the connection port (by default 1541) is available by running the Command Prompt as administrator and executing the following command:

          C:\ProgramFiles\1cv8\8.3.16.1876\bin\ragent.exe -srvc -agent -regport 1541 -port

• Open the Task Manager, go to the Details page, check that these processes exist and their Status is “Running”:

         rphost.exe

         rmngr.exe

         ragent.exe

         conhost.exe

• Open the Services, check that 1C:Enterprise 8.3 Server Agent exists and it’s Status is “Running”. Open the 1C:Enterprise 8.3 Server Agent service by double left clicking on it, from the opened dialog check the “Path to executable”, if the platform version and port is correct.

• From the SQL Server Configuration Manager, check that SQL Server Agent’s Status is “Running”.