Viewing RMA requests

To view RMA requests:

1. Go to Service.
2. Under Services, click RMA requests.

The RMA requests list shows RMA request details. The details can vary depending on the list settings. By default, the following details are available:

• Date. The date when an RMA request was received.
• Number. An RMA request ID.
• Lifecycle status. The current status of and RMA request.
• Customer. A customer that an RMA request was received from.
• Resolution. The recommended action to fulfill the RMA request.
• Expected date. The estimated date of an RMA request fulfillment.
• Department. A department responsible for processing an RMA request.

To quickly find certain RMA requests:

• Sort the list by any column by clicking a column header. To change the sorting order, click the header again.
• Search the list using the search field above the list.

To view RMA request details:

• Double-click the RMA request line.