Creating RMA requests

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To create an RMA request:

1. Go to Service.
2. Under Services, click RMA requests.
3. In the RMA requests list, click Create.
4. Specify general details:
   • Specify Customer that an RMA request is received from.
   • Specify Date when an RMA request was received.
   • Specify Company responsible for processing an RMA request.
     The Company field is available if the Manage multiple companies checkbox is selected in Settings > Company.
   • Set Lifecycle status of an RMA request to Created.
   • Fill in other details as necessary.
5. On the Main tab, specify the main details of an RMA request:
   • Fill in Problem description to indicate the details of a customer’s complaint about a product.
   • Fill in Expected date to indicate the estimated date of the RMA request fulfillment.
   • Fill in other details as necessary.
6. On the Contact information tab, specify a customer's contact information.
7. On the Additional information tab, specify additional additional information about an RMA request.
8. Click Post and close.

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