Credit note overview

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A credit note is a document that a company issues to adjust a customer's balance and record reduction in the company's accounts receivable. This applies, for example, when a customer returns purchased goods to the company.

A credit note is used in the following processes:

Process	Document purpose
Quote-to-cash	Apply a discount to an invoice issued to a customer. To do this, create a credit note with the Discount allowed operation. Adjust a customer's balance for a reason other than goods return. For example, record a compensation for the delayed goods delivery. To do this, create a credit note with the Accounts receivable adjustments operation.
Goods return from customer	Adjust a customer's balance due to goods return. To do this, create a credit note with the Sales return operation. Note. A credit note can also record the fact of goods return to a company's warehouse. This applies if the Credit note posts all entries, including inventory option is selected in a company's accounting policy.

1C:Drive stores all credit notes in the Credit notes list. To open it:

1. Go to Sales.
2. Under Return, click Credit notes.

In this list, you can:

• View credit notes
• Create credit notes
• Edit credit notes
• Print credit notes

For the detailed description of credit note fields, see Credit note fields.

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